Terms & Conditions
Last updated 22 November 2024
Acceptance of Terms
The purchase of any service offered by Grant Ewels constitutes acceptance of these Terms and Conditions (‘The Terms and Conditions’). Please read them carefully before engaging with our services.
Service Cancellation Policy
While we strive to fulfill all commitments, there may be circumstances beyond our control that require us to cancel or postpone services. In such cases:
- Cancellation by Grant Ewels: We will issue a full refund of any fees paid. Refunds will be processed within 21 business days.
- Postponement of Services: Refunds will not be issued for postponed services. Instead, you can choose to reschedule or apply the payment to other services.
Grant Ewels will not be held liable for losses or damages arising from cancellations or postponements.
Client Cancellation Policy
If you wish to cancel your service request:
- Notice Period: Cancellations made more than 14 days before the project commencement date are eligible for a refund, minus an administration fee equal to 20% of the total cost.
- Late Cancellations: No refunds will be issued for cancellations made less than 14 days before the agreed start date.
- Replacement Option: You may transfer your project to another person or business, provided we are notified in writing at least 5 days in advance.
Cancellations must be submitted in writing via email to grant@grantewels.com.
Shared Accounts
Grant Ewels does not allow shared accounts for services or packages. Each agreement is exclusive to one project or client account.
Change of Scope
Grant Ewels aims to adhere to agreed project scopes; however, unforeseen adjustments may be required during project execution. These changes will be discussed with the client, and any additional costs will require prior approval.
Costs for Third-Party Services
We strive to keep costs low for our clients, but some premium themes, plugins, or third-party services may require payment. These costs are determined by the respective providers and will be billed directly to you. We will always notify you in advance of any such expenses.
Payment Terms
- Invoices: Payment is required within 7 days of receiving an invoice unless otherwise agreed upon in writing.
- Upfront Payment: For projects valued under R7,000, full payment is required before commencement. For larger projects, a 50% deposit is required, with the balance due upon project completion.
- Failure to Pay: No work will commence without the required deposit or full payment as specified.
Content Ownership
Upon full payment, you will own all the content created for your project. Grant Ewels retains the right to showcase the project as part of our portfolio unless a non-disclosure agreement is in place.
Liability
Grant Ewels is not liable for:
- Delays caused by third-party service providers or unforeseen technical issues.
- Losses or damages resulting from the misuse or alteration of delivered materials.
- Any indirect or consequential losses arising from service disruptions.
Our liability is limited to the total cost of the services provided.
Governing Law
These Terms and Conditions are governed by South African law, and any disputes shall be subject to the jurisdiction of South African courts.